Episode 3

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Published on:

20th Mar 2024

From Coaching Calls to Cash Flow: Business Basics for Coaches

In this podcast episode, Angie and John discuss a common mistake among coaches: neglecting the business aspects of their practice. They emphasize the importance of managing business administration beyond just getting new business cards or a flashy website.

Angie shares her struggles with adapting to administrative tasks, underscoring that many coaching programs do not teach the essentials of running a business, such as marketing, managing finances, or filing taxes. They explore how Angie overcame her resistance to business systems with the help of a CPA and stress the importance of systematizing business operations for success.

John reflects on his own transition from working for a major company to managing a business, highlighting the necessity of understanding finances and planning strategically to ensure a coaching business can be profitable and sustainable.

The conversation covers the need for a business plan, realistic goal setting, knowledge of one's financial needs, and the potential pitfalls of inadequate planning.

Angie and John advocate for coaches to view their practice as a serious business, advising on seeking professional support and recommending resources like the 'Profit First' book, by Mike Michalowicz, for managing business finances effectively.

00:00 Introduction to Common Mistakes in Coaching

01:09 The Importance of Business Management in Coaching

01:31 Personal Experiences and Challenges in Coaching Business

02:14 The Necessity of Business Planning and Management

02:43 Strategies to Overcome Business Management Challenges

04:42 The Reality of Running a Coaching Business

05:22 Misconceptions and Mistakes in Coaching Business

06:02 The Importance of Business Planning and Financial Management

07:12 Practical Tips for Successful Coaching Business

09:16 The Role of Business Coaches and Importance of Business Plan

16:01 The Reality of Running a Business and the Importance of Authenticity

18:43 The Importance of Financial Planning and Tax Management

24:21 Conclusion and Final Thoughts

Transcript
John:

Angie,

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what's a common mistake you see coaches

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making?

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Angie: Hmm.

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Well, one of them, I think, is not

taking care of the business side of their

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practice.

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John: Oh, do you mean things like

getting new business cards printed

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and a flashy website and going to

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networking events?

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Angie: Don't I wish that was it?

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No, John.

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No, no, no.

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Let's get into it and start the show.

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John: Angie, you and I both

know that coaching is a

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business as much as a practice.

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So most of us, perhaps as coaches

would love to just be able to only do

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the coaching and not worry about the

rest of it, but life ain't like that.

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What's been your experience as

a coach of how to manage that

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and what you, maybe what you see

other people doing and going wrong

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with

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as well.

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Angie: So I have to come in.

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I'm going to come into this

completely transparent that the

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administrative side of my business

This is the bane of my existence.

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I, and yeah, you're laughing, but

you know, you know me well enough.

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John: No, I

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know.

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It's good.

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Angie: doing this.

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I, in my world, it's coaching all

day long and I'm just butterflies.

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And even if it's tough work,

it's just, that's my passion.

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My passion isn't being the office

administrator for myself, so, yeah,

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uh, I don't know what to say right

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now.

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I hate it.

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John: I, I fairly well agree with

you, but I, I pretty much agree.

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And I feel it's my least favorite

part of the business, but also if

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you don't take care of this stuff,

you're going to have problems.

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And I do feel in my experience, a

lot of coaching programs will teach

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you how to coach, but very few of

them teach you the business of.

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Running a business, managing your

coaching business, marketing your

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coaching business, filing your

taxes, all that kind of stuff, that

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you really do need to be on top

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of.

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What, how have you dealt with it?

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As someone who doesn't enjoy

this, how have you combated

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this and stayed on top of it?

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Angie: So, and yeah, obviously

I was coming into it giving you

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the authentic transparent self

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on that, but It's necessary to your point.

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It is a business.

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It's my business.

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And I'm very serious, this isn't part

time for me, so I really had to look at it

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and say, what am I, what do I need to do?

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Without going through the lengthy lessons

I learned, because what did I know?

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I didn't know how to run a business I've

been in, around a long time, so QuickBooks

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wasn't necessarily around, when I began,

so everything was very like, ink and

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paper and I didn't know, systematize,

because there wasn't a lot available, but

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then, As the systems became available,

I found that that didn't make it

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easier because I was resisting

that as well, because I'd been

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used to doing it a certain way.

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So,

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yeah, it was actually a

CPA who finally said to me,

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You need to get this in order.

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We cannot have the like, And I'm making

the joke here, but ten shoe boxes

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full of receipts and forms and that is

just, it was just so, it was a mess.

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I lip skated my way through it

because I didn't know how to do it.

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Nobody was there to teach me and

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I didn't know.

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I just didn't

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know.

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I knew I was a coach.

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Oh,

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really?

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John: Same here.

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No I came from a career of

working for a major company.

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I worked for an international airline.

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I had no idea how to manage a business

or anything else, even though I did

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actually did business studies at

school, but that was a long time ago.

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I think the only thing that I took

away from that was how to balance

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checkbook and he has a checkbook anymore,

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Angie: I do.

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John: apart from you, he does no one

else, Angie, sorry, it's just you.

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The reality of it for me was I

had no idea how to run a business.

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I really just did want to show up and

do my coaching calls and take the money

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and that's kind of it, but that's not

all there is to, to running a business

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and you're probably not going to last

very long, or you're going to end

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up even worse situations of having

the tax man knocking on your door.

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And wanting some money from

you, or maybe even worse.

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So this is just stuff that

we have to take care of.

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And I've done coaching with

other coaches for a long time.

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So a lot of the coaching I've done with

the Heart of Echo organization has been

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coaching people with coaching businesses.

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And I see this a lot.

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I see them all focusing

on the wrong things.

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They're focused on the website, they're

focused on getting the business cards,

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they're focused on the networking events

like we talked about right at the start.

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It was kind of a joke, but it was a

joke based in truth that that's what

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people are thinking about when they

think about doing this as a business.

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And it is not.

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It's not enough.

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And those things are not even important.

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Like I, about the times I had business

cards done and not only are you

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sentencing yourself to death by email

from Vistaprint, but you're also going

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to be, but you're also going to be

finding, trying to find situations to

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use them and probably never use them

or ending up with a load of business

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cards that at some point either

gonna just fade or get thrown away.

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It's a waste of money in most situations,

and it's a waste of time, so put

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your energy where it really matters

in the things of, alright, if you

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were going to create a business plan.

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And you, maybe you're going

to work with a client to help

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them create a business plan.

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What would you do for yourself?

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What would be on there?

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What would be on your list of

things to do and take care of to

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make sure that you had a solid long

lasting business that was going to

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stay out of

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trouble?

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Angie: I think so many things come to mind

because like yourself, all joking aside,

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I, I did have the experience with that

CPA and, uh, like the skies open the sun

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shone through and I was like, Oh, okay.

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So I need to do this.

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I need to really be aware of where I'm,

what I'm doing here with my business.

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And now, obviously a million years later.

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Now I train people and teach

people on how to create like at

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least a beginnings of the business

plan and the structure, right?

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And what do you really need for the

type of business that you are in?

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Excuse me.

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So I think that's important to lay that

out and say, okay, but am I doing that?

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Am I making sure that I'm taking care of.

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You know what I mean?

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I'm a I'm a straight shooter, you know

when it comes to the tax season and it's

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our tax season right now every single

thing is accounted for every single

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avenue of my business is On the back

end, if I spend money on anything, it's

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got a, not only am I accounting for it,

I'm accounting for it in the right way.

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But for you, I think, I'm curious

what I think for me, it came

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down to systematizing it, right?

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And saying, okay, there

needs to be a system here.

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What does that system look like?

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But I don't know if, how do you, what?

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What did you do?

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John: I had a bit of touch and go at the

start of making, of making things happen.

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So it was for me, being a Chambers

of Commerce event and speaking to a

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bookkeeper that, that helped me out.

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Much like you with your CPA friend of

okay, well I can actually pay someone

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else to take this pain away from me.

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But I do think the.

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Biggest challenge I had and

maybe still have is the numbers.

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Like you start talking numbers

with me, my eyes was, my eyes will

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glaze over and you will see it.

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But as coaches, as business owners,

you need to know your numbers.

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And we also need to work

from an end result backwards.

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What do you know how much you want

to be making a year as a coach?

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And if you do, then okay working backwards

how many clients would you need to have?

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each month, or how much money

would you need to get each

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month in order to do that?

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Then how much money would

you need to have each week?

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When you know that, okay based on

what you're charging your clients,

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how many clients would you need

to have in order to be able to

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hit that per week and per month?

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Does that mean you need

to raise your prices?

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Does it need, mean you need to

get a bit more realistic about

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what you're going to be earning,

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but also take into consideration

That a chunk of whatever you have

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there is also going to be money

that you have to pay in taxes.

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So we're, we are looking at net income,

ideally not gross income because

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you have to take into consideration

what you're going to have after tax.

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Angie: First of all, I think

you hit on it very early on.

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The first step, if you decide that you're

going to be, I want to be a coach, right?

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I'm going to be this person that is,

going out independently there definitely

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needs to be that business plan.

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And it is a journey.

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So you do need to begin with the

end in mind so you can structure.

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Your path of getting there to your

point if you need to make like,

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what are your what's your income?

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I mean, I'm sorry, not your income.

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What are your household

bills expenditures?

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What does that look like?

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I'm gonna say this because I know

people are gonna come at me and say I'm

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sorry I didn't see CPA at the end of

your last name So I'm just saying that

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this is from experience and I'm not

pretending to be a CPA I'm just talking

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a couple of really good practices in

terms of setting up your business.

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And that first piece is how much do I,

what are my expenditures every month?

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Do I have to pay for health insurance?

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Do I have to pay, this is

probably another session for us.

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Business insurance.

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I do have business insurance, by the way.

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How much does it cost me to keep

the lights on and my belly full?

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All of the basics of life and then

some because, what else are you doing

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besides, living and breathing and working?

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So, I think that a lot of coaches

or new business owners they shy away

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from that because I think that it

becomes a little bit real for them.

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And then they go, Oh my gosh, I never

realized that it cost me, and I'm making

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up this number, the cost of running

my household including medicine and

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food and, lights and all is 75, 000.

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Holy smokes.

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I think that realization is why people

push away from it a little bit more, and

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then go, well, I can't focus on this.

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I just have to go out and make money.

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Mmm.

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Big mistake.

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Huge mistake.

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John: Yeah.

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I think it is an interesting question.

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I've got a number of times

as to should you have seed

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money for starting a business?

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Even a coaching business is

gonna help you a lot if you do.

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If you

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Angie: If,

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wait, what?

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John: there's

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Angie: have what money, What is

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John: seed

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money?

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Angie: seed money?

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John: like some money back

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as a

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Angie: Oh, okay.

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Like working

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John: until you, yeah, capital to,

until you can get up to earning

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what you really need to, so the

seed, the seed plant, to plant the

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seeds and

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help it

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grow.

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Angie: How did I get to be 55 years

old and I've never heard that saying?

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That's awesome.

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Okay.

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I just wanted to check in, John.

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I'm like, what does

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that even mean?

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Got you.

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John: I'm glad you asked because there

may be other people wondering exactly

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the same thing who now have also been

enlightened and But yeah, if you have

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that it's gonna be a helpful buffer for

you Especially if you have actually taken

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a look at how much do you need to earn?

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How in order to be able to

cover your living expenses?

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That's an important thing to know

and Then how much do you need

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before you actually get into profit?

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Which realistically is what you

need to look at is that at what

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point are you making a profit?

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And if you're not how long can you

sustain that and what are you going to do?

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To get yourself into profit so it

can't be onesie twosie bits of coaching

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here and we'll see how it goes.

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It needs to be a lot more strategic which

is about treating this as a business

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rather than as A side hustle a hobby

or whatever else it's not being casual

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about this And recognizing that there's

no big organization unless you're better

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off coaching or something like that.

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There's no big organization

taking care of everything for you.

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If you are doing your own, if

you're running your own coaching

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business, it's all on you.

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And no, definitely take

get support as well.

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Get support and advice from

people who can do that.

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I'm lucky that I have a good, what

we call here in Spain, a head store.

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These are people they take care of.

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Like a lot of the legal and

accounting side of business.

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They help me submit my, help me

submit my taxes every quarter

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because we do it quarterly here.

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And I still have the pain, the

regular pain of having to get all

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my tax information ready for them.

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But I do it, and I like to be, I like

to have that stuff ready and planned in

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advance because I think it's just the

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cost of doing

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business.

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Angie: There's the key.

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I think that's the thing

that, that's a mindset.

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Let's face it.

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You and I've talked about this.

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Most people that come into

coaching are not doing it like,

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out of high school, right?

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They've already had established

either businesses or professional

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lives that have somehow, pivoted

them toward, I want to be a coach.

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And for many people, it's a transition

and I think that can be great, but it

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also can hinder them because there's

only a limited amount of time that they

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can spend in making that transition.

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So maybe the first question that you

want, like everybody really needs to

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ask themselves out of the gate is,

what is my vision for this business?

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Like, is it going to be?

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You know a side hustle a side gig.

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I don't like to say side hustle because

I feel like it minimizes it I don't

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know I have to come up with something

different to say there But you know what?

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I mean when I say that is this

something that I want to be doing?

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In three years, one to three years

transition time, is this something

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that I want to be doing full time?

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And then having, cause I do have

people that come to me and say, I at

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least need to replace my gross income.

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Okay.

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So then what does that look like?

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Right?

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What are the verticals that

you're incorporating into your

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business that make that happen?

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That's great, but I think also on the

other side is that having some realistic

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I'm the swing from the fence, for the

fence is kind of a girl, if I say I'm

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going to do something, I'm not doing

it small, I'm doing it big, I'm not

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going guppy hunting, I'm going for

the shore, so this way, if I don't

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exactly hit that, I'm certainly going

to be further ahead than if I'm guppy

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hunting,

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And I think that's a great mindset,

but I think too, the structure, what

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you keep saying is that structure

needs to be in place and saying, okay,

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how do I really, how can this happen?

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What is the timeline?

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Do I have the funding to do that?

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So that I don't sail by default

because you and I've talked,

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what's the, like, what is it?

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80%?

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You, you had done some research.

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80 percent of coaching businesses

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fail

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in the first first three years.

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And the number one reason, poor planning.

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Not

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John: Yeah.

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I think

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Angie: go ahead.

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They

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John: whilst we're on mindset

where we want to go with this is

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something that I've observed as

well and to some degree experience.

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If you are not.

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Operating your business as a business

owner, should you are not going

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to feel like a proper business

owner, you're not going to feel

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authentic in what you're doing.

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There's going to be that little

part of you that knows you're

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not really taking care of things

in the way that you should be.

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And therefore you're not.

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Living your authenticity for

yourself, for your clients.

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Hmm, that's going to have

some knock on effects for you.

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So this is one reason why this

is really important to address.

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I've seen people come

unstuck with this stuff.

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I've seen people who are supposed

to be top level coaches have

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multiple cards fail when trying to

pay for things because they haven't

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really looked after their finances.

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They talk a good game, but they

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don't

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walk their talk.

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Angie: look at the window dressing.

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You know me.

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I love that saying.

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It's the, what do I look

like from the outside?

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Look at my new business card.

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Everybody check out my new website.

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Look at this.

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Look at that.

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Look at all the shiny objects.

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And the business is happening.

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I think one of the things that I

tell my clients that are business

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owners are transitioning and many,

many of my clients have actually

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transitioned out of super high level

jobs careers and pickup coaches.

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So I think that's a good thing.

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And I caution them and say, I know you've

been working for this company at this

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level doing these things, but you're not,

you've not been a business owner yet.

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So here are some of the best practices.

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So the first thing is.

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What is your goal right?

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Ultimately, how do you

want this business to look?

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Secondly is do you have the money?

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Do you have the seed money to thank

you, to Get you through that tough time

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Because the failure isn't that you're do

you don't have a good product or you're

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not a great coach most of the time The

failure is we've run out of money I have

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to just now I'm stuck now I have to stay

there went that dream and that's not true.

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It's simply just not true It's just that

sometimes we go out things with that

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Yeah, you know letting the bucking bronco

out and you know do its thing But we're

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forgetting about what needs to go on You

need to be the ceo of your own business.

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You need to treat yourself and say, okay

if I were being watched right now by

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a CEO or high level person, would I be

doing anything differently in my business?

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And you need to be that person and not

give yourself that, that slack of like,

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well, you know, this happened and that

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happened.

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It's a business.

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When you open those doors, you need

to be ready for business and taking

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on the customers, so to speak.

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Clients.

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John: could be a sign that

you need a business coach.

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If you haven't taken care

of this stuff, right.

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And and don't think, Oh, I

don't know if I can afford it.

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It's like, well, that's going

to be a worthwhile investment.

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If it gets you ahead of the crowd

way sooner, because you know,

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that's what coaching is for, um, for

getting the shortcuts, getting you

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to the results quicker with people

who've already trodden the path and

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can help you get there, but yeah.

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Now, just from the whole mindset

perspective of this is Run your

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business like a business whether

it's full time or part time.

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You still need to show up for it as a

business And I know I see it's not just

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with coaches, but with people who do

like multi level marketing businesses

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and things like that and You know those

kinds of businesses often will make

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lots of big promises about oh You're

gonna have all extra time back because

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you'll be spending time with your

family and people going to The vast,

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:

but we know that the vast majority

of people who do these things end up

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spending more money than they ever make.

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And a big reason for that is because

the people who do well are the ones

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who treat it like a business and put

in the effort and the action that

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needs to happen to get the results.

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And most people are not

prepared to do that.

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Just know if you're

going to have a business.

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It's a big responsibility.

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It's a lot of work and it's

not just showing up and

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doing the bits that are nice.

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It's also showing up and doing

the rest of it as well to

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have

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that business.

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Angie: Yeah.

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Absolutely.

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And I do, listen, I think one you hit it

on, and I'm not trying to be redundant,

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but I do think that if you don't have

any business experience other than,

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The organization that you work in or

whatever that it is worth hiring somebody

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a professional whether it's a business

coach or a Financial professional

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at least to say to you at least get

this portion of it in place, right?

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Let's like, you know set your goals

figure out how to work that backward

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right any journey any journey We

always need to know where the end is

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so that we know how to get there Right.

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If I say I'm going to fly to Spain

to see John, well, I'm hoping that

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the airline knows the best and

the shortest way to get there.

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So we don't run out of fuel along the way,

like it sounds funny, but that's really

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how we need to treat our businesses.

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How are we going to get to that

destination that we want and create,

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I think this is something that

I didn't say earlier, but super

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important to do it earlier than later.

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I wasn't certainly making any excuses

that oh, I didn't have technology.

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I did the best that I could, but I

definitely was not anywhere near doing

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it as a professional because again, what

did I know about business ownership?

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And my first business wasn't

actually coaching, I had

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other businesses before that.

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Now I'm like, oh, you have

to do all these things.

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I have a list.

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I actually just handed it to a

neighbor the other day and said,

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here's what you need to do.

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There are some serious best practices

that will keep us out of the weeds.

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We definitely need to pay our taxes.

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That's another thing.

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That's a mistake people make because

they feel like, well, whatever

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I earn, I keep.

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Well, you're embezzling from yourself,

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you know, essentially,

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John: And you might think that

you're hovering under the radar.

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Maybe you'll get away with it,

but then again, maybe you won't.

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And if you get caught with that, well,

I'm sorry, but you're pretty much fucked.

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And that's just the reality of it.

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I might have to beat that word out,

but that's just the reality of it.

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It's going to screw you up

for the rest of your business.

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And it's going to mean people can't

trust you if they can find like.

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Felony tax evasion charges or anything

like that against your record.

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Not a

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good

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look

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Angie: No, but you know what I

think for most people though,

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John, it comes out as ignorance.

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I think that they feel like,

oh, if somebody is paying me.

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Let's just say five thousand dollars.

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Well, that's my money.

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Well, it is your money, but they're

like, but I'm not making any other money.

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I need every penny of that

to keep the lights on.

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Guess who doesn't care though?

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John: the

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taxman.

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Angie: They don't care.

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So you definitely need to make sure

that, and again, I'm not a CPA and

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:

I don't play one on TV, but for like

right out of the gate, if there's

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one thing you walk away with from,

walk away from this session today.

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Is to take out money, put that money aside

so that you're not going to get yourself

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into other troubles along the way.

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That is the last problem that

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you

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need.

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John: So here's something I

want to recommend for people.

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'cause we talked about all the

things not to do and on some

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:

of the best practices to do.

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I wanna give you a great resource.

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:

It's a book by Mike IC and

it is called Profit First.

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And it is all about managing your

finances and having like different

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:

like buckets or pockets to put your

money into to make sure you do.

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Put the money aside for paying

your taxes that you do build your

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:

business in a way that's going to

help you get into profit rather than

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:

just keep pumping money into it.

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Definitely take care

of that side of thing.

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:

Profit first is the name of the book.

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We'll put a link in the show notes for

anyone who wants to go and check that

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:

out, but it's a great book and it will

help you manage your business finances,

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:

neither of us are business accountants

or CPAs as Angie has said, but we have.

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:

Businesses and we have been

coaching for a long time.

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We know what the issues are that

you're going to come up against.

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But I think we pretty much,

bang this one to rights today.

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And more than anything else stay on

top of this and take some action.

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And don't, don't just let this

sort of keep going as something

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:

that I'll get to it later.

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:

Or as you say, no, I

need the money right now.

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So, well, uh, just going to have

to deal with the reality of.

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:

Maybe coming a bit short and

figure out what you're going to

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:

do to correct that rather than

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:

having potential issues

with the tax office

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:

at

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some point in your

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Angie: Sure.

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Absolutely.

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Awesome.

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John: Excellent.

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Let's wrap things up there, but

we will be back again very soon

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:

with another episode tackling some

of the issues around coaching.

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In fact, I think in our next episode,

we're going to be talking about how to

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:

launch

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:

your coaching business.

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Will you hope you'll

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:

be joining us for that.

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So from myself at Angie,

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bye for

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now.

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Angie: See ya!

Listen for free

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About the Podcast

The Coaching Clinic
The HEart of Coaching from learning to client sessions, starting to scaling, we've got you covered.
She's direct and he's diplomatic but Angie and John are both successful coaches with years of coaching experience and very different delivery styles.
Each episode will tackle a different coaching problem from both styles of coaching, with occasional guest coaches and audience interaction. We're going to have some fun digging into your biggest coaching challenges and helping you become an even better coach.

About your hosts

John Ball

Profile picture for John Ball
From former flight attendant to international coach and trainer, on to podcaster and persuasion expert, it's been quite the journey for John.
John has been a lead coach and trainer with the Harv Eker organisation for over 10 years and is currently focused on helping his clients develop their personal presentation skills for media and speaking stages through his coaching business brand Present Influence.
He's the author of the upcoming book Podfluence: How To Build Professional Authority With Podcasts, and host of the Podfluence podcast with over 150 episodes and over 15,000 downloads John is now focused on helping business coaches and speakers to build a following and grow your lead flow and charisma.
You can now also listen to John on The Coaching Clinic podcast with his good friend and colleague Angie Besignano where they are helping coaches create sustainable and successful businesses, and the Try To Stand Up podcast where John is on a personal and professional mission to become funnier on the stage and in his communication.

Angie Besignano

Profile picture for Angie Besignano
With early beginnings as an entry-level manager in the sales industry, Angie has spent more than 3 decades building her knowledge and expertise to create her master coaching and speaking brand, AngieSpeaks. After climbing the professional ladder, she started her own company and decided to focus her practice on High Performance Coaching. In doing so, she challenges individuals to elevate and grow, no matter what level they are at currently in their personal or professional lives.
Angie has created a strong following through her “tough” but “pragmatic” approach and challenges her clients to find the space that is holding them back the most. In doing so, their outcomes not only compound, but take root, so that results can be permanent. The tools she provides work in the “real” world and show up in their first interaction.
Angie has an unwavering passion toward the journey that fosters a true transformation for those that work with her. She delivers her content and speaking engagements with an authentic enthusiasm and curiosity that creates trust and rapport, allowing for a heightened experience.