From Coaching Calls to Cash Flow: Business Basics for Coaches
In this podcast episode, Angie and John discuss a common mistake among coaches: neglecting the business aspects of their practice. They emphasize the importance of managing business administration beyond just getting new business cards or a flashy website.
Angie shares her struggles with adapting to administrative tasks, underscoring that many coaching programs do not teach the essentials of running a business, such as marketing, managing finances, or filing taxes. They explore how Angie overcame her resistance to business systems with the help of a CPA and stress the importance of systematizing business operations for success.
John reflects on his own transition from working for a major company to managing a business, highlighting the necessity of understanding finances and planning strategically to ensure a coaching business can be profitable and sustainable.
The conversation covers the need for a business plan, realistic goal setting, knowledge of one's financial needs, and the potential pitfalls of inadequate planning.
Angie and John advocate for coaches to view their practice as a serious business, advising on seeking professional support and recommending resources like the 'Profit First' book, by Mike Michalowicz, for managing business finances effectively.
00:00 Introduction to Common Mistakes in Coaching
01:09 The Importance of Business Management in Coaching
01:31 Personal Experiences and Challenges in Coaching Business
02:14 The Necessity of Business Planning and Management
02:43 Strategies to Overcome Business Management Challenges
04:42 The Reality of Running a Coaching Business
05:22 Misconceptions and Mistakes in Coaching Business
06:02 The Importance of Business Planning and Financial Management
07:12 Practical Tips for Successful Coaching Business
09:16 The Role of Business Coaches and Importance of Business Plan
16:01 The Reality of Running a Business and the Importance of Authenticity
18:43 The Importance of Financial Planning and Tax Management
24:21 Conclusion and Final Thoughts
Transcript
Angie,
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:what's a common mistake you see coaches
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:making?
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:Angie: Hmm.
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:Well, one of them, I think, is not
taking care of the business side of their
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:practice.
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:John: Oh, do you mean things like
getting new business cards printed
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:and a flashy website and going to
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:networking events?
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:Angie: Don't I wish that was it?
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:No, John.
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:No, no, no.
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:Let's get into it and start the show.
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:John: Angie, you and I both
know that coaching is a
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:business as much as a practice.
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:So most of us, perhaps as coaches
would love to just be able to only do
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:the coaching and not worry about the
rest of it, but life ain't like that.
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:What's been your experience as
a coach of how to manage that
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:and what you, maybe what you see
other people doing and going wrong
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:with
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:as well.
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:Angie: So I have to come in.
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:I'm going to come into this
completely transparent that the
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:administrative side of my business
This is the bane of my existence.
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:I, and yeah, you're laughing, but
you know, you know me well enough.
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:John: No, I
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:know.
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:It's good.
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:Angie: doing this.
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:I, in my world, it's coaching all
day long and I'm just butterflies.
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:And even if it's tough work,
it's just, that's my passion.
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:My passion isn't being the office
administrator for myself, so, yeah,
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:uh, I don't know what to say right
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:now.
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:I hate it.
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:John: I, I fairly well agree with
you, but I, I pretty much agree.
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:And I feel it's my least favorite
part of the business, but also if
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:you don't take care of this stuff,
you're going to have problems.
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:And I do feel in my experience, a
lot of coaching programs will teach
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:you how to coach, but very few of
them teach you the business of.
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:Running a business, managing your
coaching business, marketing your
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:coaching business, filing your
taxes, all that kind of stuff, that
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:you really do need to be on top
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:of.
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:What, how have you dealt with it?
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:As someone who doesn't enjoy
this, how have you combated
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:this and stayed on top of it?
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:Angie: So, and yeah, obviously
I was coming into it giving you
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:the authentic transparent self
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:on that, but It's necessary to your point.
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:It is a business.
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:It's my business.
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:And I'm very serious, this isn't part
time for me, so I really had to look at it
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:and say, what am I, what do I need to do?
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:Without going through the lengthy lessons
I learned, because what did I know?
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:I didn't know how to run a business I've
been in, around a long time, so QuickBooks
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:wasn't necessarily around, when I began,
so everything was very like, ink and
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:paper and I didn't know, systematize,
because there wasn't a lot available, but
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:then, As the systems became available,
I found that that didn't make it
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:easier because I was resisting
that as well, because I'd been
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:used to doing it a certain way.
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:So,
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:yeah, it was actually a
CPA who finally said to me,
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:You need to get this in order.
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:We cannot have the like, And I'm making
the joke here, but ten shoe boxes
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:full of receipts and forms and that is
just, it was just so, it was a mess.
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:I lip skated my way through it
because I didn't know how to do it.
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:Nobody was there to teach me and
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:I didn't know.
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:I just didn't
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:know.
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:I knew I was a coach.
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:Oh,
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:really?
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:John: Same here.
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:No I came from a career of
working for a major company.
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:I worked for an international airline.
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:I had no idea how to manage a business
or anything else, even though I did
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:actually did business studies at
school, but that was a long time ago.
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:I think the only thing that I took
away from that was how to balance
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:checkbook and he has a checkbook anymore,
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:Angie: I do.
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:John: apart from you, he does no one
else, Angie, sorry, it's just you.
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:The reality of it for me was I
had no idea how to run a business.
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:I really just did want to show up and
do my coaching calls and take the money
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:and that's kind of it, but that's not
all there is to, to running a business
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:and you're probably not going to last
very long, or you're going to end
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:up even worse situations of having
the tax man knocking on your door.
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:And wanting some money from
you, or maybe even worse.
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:So this is just stuff that
we have to take care of.
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:And I've done coaching with
other coaches for a long time.
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:So a lot of the coaching I've done with
the Heart of Echo organization has been
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:coaching people with coaching businesses.
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:And I see this a lot.
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:I see them all focusing
on the wrong things.
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:They're focused on the website, they're
focused on getting the business cards,
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:they're focused on the networking events
like we talked about right at the start.
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:It was kind of a joke, but it was a
joke based in truth that that's what
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:people are thinking about when they
think about doing this as a business.
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:And it is not.
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:It's not enough.
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:And those things are not even important.
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:Like I, about the times I had business
cards done and not only are you
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:sentencing yourself to death by email
from Vistaprint, but you're also going
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:to be, but you're also going to be
finding, trying to find situations to
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:use them and probably never use them
or ending up with a load of business
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:cards that at some point either
gonna just fade or get thrown away.
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:It's a waste of money in most situations,
and it's a waste of time, so put
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:your energy where it really matters
in the things of, alright, if you
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:were going to create a business plan.
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:And you, maybe you're going
to work with a client to help
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:them create a business plan.
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:What would you do for yourself?
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:What would be on there?
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:What would be on your list of
things to do and take care of to
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:make sure that you had a solid long
lasting business that was going to
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:stay out of
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:trouble?
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:Angie: I think so many things come to mind
because like yourself, all joking aside,
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:I, I did have the experience with that
CPA and, uh, like the skies open the sun
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:shone through and I was like, Oh, okay.
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:So I need to do this.
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:I need to really be aware of where I'm,
what I'm doing here with my business.
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:And now, obviously a million years later.
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:Now I train people and teach
people on how to create like at
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:least a beginnings of the business
plan and the structure, right?
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:And what do you really need for the
type of business that you are in?
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:Excuse me.
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:So I think that's important to lay that
out and say, okay, but am I doing that?
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:Am I making sure that I'm taking care of.
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:You know what I mean?
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:I'm a I'm a straight shooter, you know
when it comes to the tax season and it's
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:our tax season right now every single
thing is accounted for every single
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:avenue of my business is On the back
end, if I spend money on anything, it's
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:got a, not only am I accounting for it,
I'm accounting for it in the right way.
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:But for you, I think, I'm curious
what I think for me, it came
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:down to systematizing it, right?
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:And saying, okay, there
needs to be a system here.
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:What does that system look like?
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:But I don't know if, how do you, what?
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:What did you do?
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:John: I had a bit of touch and go at the
start of making, of making things happen.
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:So it was for me, being a Chambers
of Commerce event and speaking to a
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:bookkeeper that, that helped me out.
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:Much like you with your CPA friend of
okay, well I can actually pay someone
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:else to take this pain away from me.
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:But I do think the.
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:Biggest challenge I had and
maybe still have is the numbers.
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:Like you start talking numbers
with me, my eyes was, my eyes will
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:glaze over and you will see it.
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:But as coaches, as business owners,
you need to know your numbers.
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:And we also need to work
from an end result backwards.
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:What do you know how much you want
to be making a year as a coach?
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:And if you do, then okay working backwards
how many clients would you need to have?
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:each month, or how much money
would you need to get each
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:month in order to do that?
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:Then how much money would
you need to have each week?
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:When you know that, okay based on
what you're charging your clients,
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:how many clients would you need
to have in order to be able to
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:hit that per week and per month?
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:Does that mean you need
to raise your prices?
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:Does it need, mean you need to
get a bit more realistic about
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:what you're going to be earning,
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:but also take into consideration
That a chunk of whatever you have
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:there is also going to be money
that you have to pay in taxes.
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:So we're, we are looking at net income,
ideally not gross income because
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:you have to take into consideration
what you're going to have after tax.
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:Angie: First of all, I think
you hit on it very early on.
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:The first step, if you decide that you're
going to be, I want to be a coach, right?
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:I'm going to be this person that is,
going out independently there definitely
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:needs to be that business plan.
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:And it is a journey.
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:So you do need to begin with the
end in mind so you can structure.
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:Your path of getting there to your
point if you need to make like,
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:what are your what's your income?
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:I mean, I'm sorry, not your income.
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:What are your household
bills expenditures?
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:What does that look like?
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:I'm gonna say this because I know
people are gonna come at me and say I'm
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:sorry I didn't see CPA at the end of
your last name So I'm just saying that
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:this is from experience and I'm not
pretending to be a CPA I'm just talking
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:a couple of really good practices in
terms of setting up your business.
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:And that first piece is how much do I,
what are my expenditures every month?
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:Do I have to pay for health insurance?
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:Do I have to pay, this is
probably another session for us.
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:Business insurance.
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:I do have business insurance, by the way.
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:How much does it cost me to keep
the lights on and my belly full?
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:All of the basics of life and then
some because, what else are you doing
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:besides, living and breathing and working?
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:So, I think that a lot of coaches
or new business owners they shy away
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:from that because I think that it
becomes a little bit real for them.
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:And then they go, Oh my gosh, I never
realized that it cost me, and I'm making
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:up this number, the cost of running
my household including medicine and
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:food and, lights and all is 75, 000.
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:Holy smokes.
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:I think that realization is why people
push away from it a little bit more, and
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:then go, well, I can't focus on this.
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:I just have to go out and make money.
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:Mmm.
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:Big mistake.
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:Huge mistake.
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:John: Yeah.
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:I think it is an interesting question.
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:I've got a number of times
as to should you have seed
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:money for starting a business?
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:Even a coaching business is
gonna help you a lot if you do.
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:If you
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:Angie: If,
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:wait, what?
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:John: there's
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:Angie: have what money, What is
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:John: seed
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:money?
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:Angie: seed money?
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:John: like some money back
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:as a
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:Angie: Oh, okay.
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:Like working
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:John: until you, yeah, capital to,
until you can get up to earning
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:what you really need to, so the
seed, the seed plant, to plant the
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:seeds and
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:help it
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:grow.
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:Angie: How did I get to be 55 years
old and I've never heard that saying?
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:That's awesome.
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:Okay.
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:I just wanted to check in, John.
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:I'm like, what does
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:that even mean?
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:Got you.
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:John: I'm glad you asked because there
may be other people wondering exactly
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:the same thing who now have also been
enlightened and But yeah, if you have
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:that it's gonna be a helpful buffer for
you Especially if you have actually taken
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:a look at how much do you need to earn?
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:How in order to be able to
cover your living expenses?
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:That's an important thing to know
and Then how much do you need
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:before you actually get into profit?
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:Which realistically is what you
need to look at is that at what
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:point are you making a profit?
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:And if you're not how long can you
sustain that and what are you going to do?
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:To get yourself into profit so it
can't be onesie twosie bits of coaching
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:here and we'll see how it goes.
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:It needs to be a lot more strategic which
is about treating this as a business
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:rather than as A side hustle a hobby
or whatever else it's not being casual
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:about this And recognizing that there's
no big organization unless you're better
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:off coaching or something like that.
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:There's no big organization
taking care of everything for you.
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:If you are doing your own, if
you're running your own coaching
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:business, it's all on you.
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:And no, definitely take
get support as well.
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:Get support and advice from
people who can do that.
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:I'm lucky that I have a good, what
we call here in Spain, a head store.
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:These are people they take care of.
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:Like a lot of the legal and
accounting side of business.
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:They help me submit my, help me
submit my taxes every quarter
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:because we do it quarterly here.
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:And I still have the pain, the
regular pain of having to get all
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:my tax information ready for them.
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:But I do it, and I like to be, I like
to have that stuff ready and planned in
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:advance because I think it's just the
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:cost of doing
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:business.
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:Angie: There's the key.
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:I think that's the thing
that, that's a mindset.
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:Let's face it.
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:You and I've talked about this.
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:Most people that come into
coaching are not doing it like,
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:out of high school, right?
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:They've already had established
either businesses or professional
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:lives that have somehow, pivoted
them toward, I want to be a coach.
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:And for many people, it's a transition
and I think that can be great, but it
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:also can hinder them because there's
only a limited amount of time that they
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:can spend in making that transition.
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:So maybe the first question that you
want, like everybody really needs to
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:ask themselves out of the gate is,
what is my vision for this business?
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:Like, is it going to be?
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:You know a side hustle a side gig.
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:I don't like to say side hustle because
I feel like it minimizes it I don't
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:know I have to come up with something
different to say there But you know what?
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:I mean when I say that is this
something that I want to be doing?
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:In three years, one to three years
transition time, is this something
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:that I want to be doing full time?
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:And then having, cause I do have
people that come to me and say, I at
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:least need to replace my gross income.
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:Okay.
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:So then what does that look like?
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:Right?
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:What are the verticals that
you're incorporating into your
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:business that make that happen?
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:That's great, but I think also on the
other side is that having some realistic
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:I'm the swing from the fence, for the
fence is kind of a girl, if I say I'm
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:going to do something, I'm not doing
it small, I'm doing it big, I'm not
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:going guppy hunting, I'm going for
the shore, so this way, if I don't
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:exactly hit that, I'm certainly going
to be further ahead than if I'm guppy
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:hunting,
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:And I think that's a great mindset,
but I think too, the structure, what
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:you keep saying is that structure
needs to be in place and saying, okay,
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:how do I really, how can this happen?
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:What is the timeline?
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:Do I have the funding to do that?
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:So that I don't sail by default
because you and I've talked,
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:what's the, like, what is it?
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:80%?
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:You, you had done some research.
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:80 percent of coaching businesses
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:fail
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:in the first first three years.
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:And the number one reason, poor planning.
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:Not
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:John: Yeah.
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:I think
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:Angie: go ahead.
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:They
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:John: whilst we're on mindset
where we want to go with this is
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:something that I've observed as
well and to some degree experience.
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:If you are not.
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:Operating your business as a business
owner, should you are not going
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:to feel like a proper business
owner, you're not going to feel
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:authentic in what you're doing.
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:There's going to be that little
part of you that knows you're
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:not really taking care of things
in the way that you should be.
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:And therefore you're not.
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:Living your authenticity for
yourself, for your clients.
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:Hmm, that's going to have
some knock on effects for you.
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:So this is one reason why this
is really important to address.
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:I've seen people come
unstuck with this stuff.
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:I've seen people who are supposed
to be top level coaches have
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:multiple cards fail when trying to
pay for things because they haven't
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:really looked after their finances.
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:They talk a good game, but they
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:don't
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:walk their talk.
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:Angie: look at the window dressing.
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:You know me.
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:I love that saying.
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:It's the, what do I look
like from the outside?
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:Look at my new business card.
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:Everybody check out my new website.
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:Look at this.
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:Look at that.
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:Look at all the shiny objects.
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:And the business is happening.
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:I think one of the things that I
tell my clients that are business
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:owners are transitioning and many,
many of my clients have actually
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:transitioned out of super high level
jobs careers and pickup coaches.
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:So I think that's a good thing.
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:And I caution them and say, I know you've
been working for this company at this
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:level doing these things, but you're not,
you've not been a business owner yet.
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:So here are some of the best practices.
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:So the first thing is.
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:What is your goal right?
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:Ultimately, how do you
want this business to look?
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:Secondly is do you have the money?
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:Do you have the seed money to thank
you, to Get you through that tough time
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:Because the failure isn't that you're do
you don't have a good product or you're
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:not a great coach most of the time The
failure is we've run out of money I have
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:to just now I'm stuck now I have to stay
there went that dream and that's not true.
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:It's simply just not true It's just that
sometimes we go out things with that
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:Yeah, you know letting the bucking bronco
out and you know do its thing But we're
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:forgetting about what needs to go on You
need to be the ceo of your own business.
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:You need to treat yourself and say, okay
if I were being watched right now by
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:a CEO or high level person, would I be
doing anything differently in my business?
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:And you need to be that person and not
give yourself that, that slack of like,
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:well, you know, this happened and that
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:happened.
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:It's a business.
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:When you open those doors, you need
to be ready for business and taking
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:on the customers, so to speak.
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:Clients.
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:John: could be a sign that
you need a business coach.
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:If you haven't taken care
of this stuff, right.
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:And and don't think, Oh, I
don't know if I can afford it.
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:It's like, well, that's going
to be a worthwhile investment.
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:If it gets you ahead of the crowd
way sooner, because you know,
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:that's what coaching is for, um, for
getting the shortcuts, getting you
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:to the results quicker with people
who've already trodden the path and
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:can help you get there, but yeah.
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:Now, just from the whole mindset
perspective of this is Run your
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:business like a business whether
it's full time or part time.
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:You still need to show up for it as a
business And I know I see it's not just
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:with coaches, but with people who do
like multi level marketing businesses
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:and things like that and You know those
kinds of businesses often will make
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:lots of big promises about oh You're
gonna have all extra time back because
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:you'll be spending time with your
family and people going to The vast,
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:but we know that the vast majority
of people who do these things end up
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:spending more money than they ever make.
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:And a big reason for that is because
the people who do well are the ones
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:who treat it like a business and put
in the effort and the action that
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:needs to happen to get the results.
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:And most people are not
prepared to do that.
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:Just know if you're
going to have a business.
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:It's a big responsibility.
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:It's a lot of work and it's
not just showing up and
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:doing the bits that are nice.
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:It's also showing up and doing
the rest of it as well to
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:have
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:that business.
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:Angie: Yeah.
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:Absolutely.
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:And I do, listen, I think one you hit it
on, and I'm not trying to be redundant,
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:but I do think that if you don't have
any business experience other than,
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:The organization that you work in or
whatever that it is worth hiring somebody
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:a professional whether it's a business
coach or a Financial professional
405
:at least to say to you at least get
this portion of it in place, right?
406
:Let's like, you know set your goals
figure out how to work that backward
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:right any journey any journey We
always need to know where the end is
408
:so that we know how to get there Right.
409
:If I say I'm going to fly to Spain
to see John, well, I'm hoping that
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:the airline knows the best and
the shortest way to get there.
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:So we don't run out of fuel along the way,
like it sounds funny, but that's really
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:how we need to treat our businesses.
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:How are we going to get to that
destination that we want and create,
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:I think this is something that
I didn't say earlier, but super
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:important to do it earlier than later.
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:I wasn't certainly making any excuses
that oh, I didn't have technology.
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:I did the best that I could, but I
definitely was not anywhere near doing
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:it as a professional because again, what
did I know about business ownership?
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:And my first business wasn't
actually coaching, I had
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:other businesses before that.
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:Now I'm like, oh, you have
to do all these things.
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:I have a list.
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:I actually just handed it to a
neighbor the other day and said,
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:here's what you need to do.
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:There are some serious best practices
that will keep us out of the weeds.
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:We definitely need to pay our taxes.
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:That's another thing.
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:That's a mistake people make because
they feel like, well, whatever
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:I earn, I keep.
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:Well, you're embezzling from yourself,
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:you know, essentially,
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:John: And you might think that
you're hovering under the radar.
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:Maybe you'll get away with it,
but then again, maybe you won't.
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:And if you get caught with that, well,
I'm sorry, but you're pretty much fucked.
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:And that's just the reality of it.
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:I might have to beat that word out,
but that's just the reality of it.
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:It's going to screw you up
for the rest of your business.
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:And it's going to mean people can't
trust you if they can find like.
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:Felony tax evasion charges or anything
like that against your record.
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:Not a
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:good
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:look
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:Angie: No, but you know what I
think for most people though,
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:John, it comes out as ignorance.
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:I think that they feel like,
oh, if somebody is paying me.
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:Let's just say five thousand dollars.
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:Well, that's my money.
448
:Well, it is your money, but they're
like, but I'm not making any other money.
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:I need every penny of that
to keep the lights on.
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:Guess who doesn't care though?
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:John: the
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:taxman.
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:Angie: They don't care.
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:So you definitely need to make sure
that, and again, I'm not a CPA and
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:I don't play one on TV, but for like
right out of the gate, if there's
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:one thing you walk away with from,
walk away from this session today.
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:Is to take out money, put that money aside
so that you're not going to get yourself
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:into other troubles along the way.
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:That is the last problem that
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:you
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:need.
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:John: So here's something I
want to recommend for people.
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:'cause we talked about all the
things not to do and on some
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:of the best practices to do.
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:I wanna give you a great resource.
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:It's a book by Mike IC and
it is called Profit First.
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:And it is all about managing your
finances and having like different
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:like buckets or pockets to put your
money into to make sure you do.
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:Put the money aside for paying
your taxes that you do build your
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:business in a way that's going to
help you get into profit rather than
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:just keep pumping money into it.
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:Definitely take care
of that side of thing.
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:Profit first is the name of the book.
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:We'll put a link in the show notes for
anyone who wants to go and check that
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:out, but it's a great book and it will
help you manage your business finances,
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:neither of us are business accountants
or CPAs as Angie has said, but we have.
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:Businesses and we have been
coaching for a long time.
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:We know what the issues are that
you're going to come up against.
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:But I think we pretty much,
bang this one to rights today.
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:And more than anything else stay on
top of this and take some action.
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:And don't, don't just let this
sort of keep going as something
482
:that I'll get to it later.
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:Or as you say, no, I
need the money right now.
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:So, well, uh, just going to have
to deal with the reality of.
485
:Maybe coming a bit short and
figure out what you're going to
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:do to correct that rather than
487
:having potential issues
with the tax office
488
:at
489
:some point in your
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:Angie: Sure.
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:Absolutely.
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:Awesome.
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:John: Excellent.
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:Let's wrap things up there, but
we will be back again very soon
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:with another episode tackling some
of the issues around coaching.
496
:In fact, I think in our next episode,
we're going to be talking about how to
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:launch
498
:your coaching business.
499
:Will you hope you'll
500
:be joining us for that.
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:So from myself at Angie,
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:bye for
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:now.
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:Angie: See ya!