Active Listening in Coaching: Building Trust and Client Connection

Angie: 00:00:00

John,

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John: Angie.

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Angie: you're a good listener, right?

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John: Sorry, what did you just say?

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Angie: Ha.

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Very funny.

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But what do you think makes

someone a good listener?

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John: I like that question.

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I'd say I know someone is a good

listener when I can tell that they're

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picking up what I'm putting down.

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Angie: So do you mean that you can

tell someone is a good listener if they

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understand what you're saying to them?

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John: See, I knew you'd get it, Angie.

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Angie: I do get it.

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And I know that good listening

skills also build trust.

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John: Oh, yes, they do.

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I can't wait to get into it.

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Let's start the show.

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Angie: I'm ready

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John: Listening skills, Angie,

gosh, it's been a little while since

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we've talked about coaching skills

and and talents and development.

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So I thought it'd be

good to come back to it.

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And listening skills is a good one.

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I think in this episode, we want to talk

about maybe things like active listening.

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I want to get onto tactical empathy

and things like that, but tell me

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a little bit about your thoughts on

important listening skills for coaches.

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Angie: So it's so funny because, I feel

like the term active listening, like

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all of these things are just new, right?

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They're newer.

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It's not something like, I don't look

at listening as something that I had

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to perfect, but then I realized not

so much with clients, but there were

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times in my life where, I don't know.

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I'm on the phone with somebody

or I'm talking to somebody in the

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room and I'm doing something else.

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And although I'm hearing them,

am I really understanding and I

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believe this is me that you cannot

multitask and truly be listening.

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I get it right.

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The whole concept active listening, right?

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Which is what, like, how would

you describe active listening?

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John: Two ways to describe that.

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One is, I think, what people often

commonly do, which is just going,

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yeah at various intervals, so

that whoever you're speaking to,

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Sounds like you're, it

sounds like you're listening

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Angie: Okay.

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John: Making some noises at

regular intervals to sort yeah.

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That's one thing of it, but no, I

think active listening is where you

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really are paying attention to what

the person is saying, and I think

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that's why I wanted to tie it in with.

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Something like Tactical Empathy, which

is the Chris Voss thing from Never Split

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the Difference, although I don't think

he necessarily created the concept,

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he just named it as a specific thing,

which is about repeating back to people,

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What they've essentially just told you.

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It's a mirroring technique

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People who've done like NLP

trainings and things like that.

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And so you are reflecting

back what's been said.

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And sometimes you can do that

for understanding as well.

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But what it also has that advantageous

effect of doing is showing the person or

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demonstrating to the person that you're

speaking to that you really are listening

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to them and intending to understand them.

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If you are going to interject noises

into a conversation They should

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be a bit more valuable than Yeah

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Angie: Wait, I do that all the time.

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What are you talking about?

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I do that all the time in our show.

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Anybody who's listening knows that

when you're talking and whatever it

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is you're talking, I'll go, yeah.

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So I don't know.

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We need to talk.

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But anyway.

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John: I did what you said about that.

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We can't multitask and be Properly

listening to somebody else and I

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know I've done it on coaching calls

and I usually end up regressing it.

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I've been caught out doing it as well.

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And when I say caught out, it's

like somebody, you hear someone say

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the question, so what do you think?

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Oh, crap.

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What do I think about what?

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Angie: Okay.

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John: So

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Angie: hearing sound, but you're not

absorbing what's even being said.

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And I think that's the point, right?

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I could be in the same room as somebody,

especially if I'm cooking or I'm doing

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something that is Like really meaningless.

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It doesn't require.

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It's more like turn on the water.

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Watch the dish.

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I can listen, but it's interesting that in

those circumstances, if somebody does say

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something really important, I stop right?

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The sponge goes down.

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The water goes off.

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And I Can turn and look

at them and say, what?

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So I recognize through a very silly,

and that has happened scenario

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that there's a very, there's a

very big difference between really

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listening and just hearing somebody.

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Or listening to respond rather

than to understand, which is huge.

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Because all you're thinking about is what

you want to say with the first part of the

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per, so we know that does not sit well.

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And I love what you just said.

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What do I'm sorry.

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My phone just beeped.

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What'd you say?

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Whatever to get past

that embarrassing moment.

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You're caught busted.

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John: Yeah.

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It's happened to me a few times.

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I will hold my hands up to that.

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And it.

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It's not because of not wanting to pay

attention or be listening to the client

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although I can think of at least one

occasion where The client did have a

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very droney voice and I probably was

getting a little bit bored But I do

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still like to give I do still like to

give people the space to think and to

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speak, But generally no, it's like maybe

typing up notes, but it's It's if you

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forget to turn off notifications or you

end up looking at your phone and that

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we are so much easier to distract that

we probably realize and just sometimes

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even just going into your head for a

moment to think about something, you miss

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something important in the conversation

because you weren't fully present.

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It's the one reason why you're not

supposed to it's not supposed to

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use your mobile phone in the car.

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You can't drive your car properly and be

doing messing about with your phone at

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the same time, if you I don't know about

you, but sometimes i've swerved just

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looking at a lovely view on the road or

or trying to tune the radio Something

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like that because my concentration is

slightly taken away from what the main?

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The most important task that i'm trying

to do and that's certainly very true in

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coaching sessions that if your attention

is Taken away, even just momentarily

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you could miss something important

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Angie: I want to address what

you said a few minutes ago

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because you're right, 100%.

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As a coach, if you are not fully, we're

not going to talk about who you are in

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the rest of your life, but as a coach,

if you are not fully present, chances

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are, you're going to miss something

important and to John's joke and his

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point earlier about, the voice, right?

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If you're listening to somebody, if you

have a client that's just going on and on

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number one, either it's too, what they're

saying is too lengthy, or maybe they don't

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have a great sing songy voice, right?

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That has pitches and things like

that to keep your brain in tune.

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You have to actually take control of that.

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You have to take action.

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If you're getting bored, then you as the

coach need to take that as a signal and

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say, okay, wait, let's just take a pause.

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You have to pattern interrupt

in that moment so that you can

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re engage because it can happen.

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We're not perfect.

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We're still human.

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And even though you're a coach, not

every single minute of every single

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session, is going to be some really

great Oh bing, this moment where the

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endorphins get kicked up because we

hit a pain point and we're getting

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some reaction or outcome, right?

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John: or maybe you're in a, maybe you're

in a coaching session when you're also in

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the queue for tickets for the, for Adele's

new concert or something like that.

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You've got a distraction going on,

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Angie: maybe yes, that could happen.

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John: that happens.

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That's real stuff that happens.

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And of course it's distracting

them or Amazon delivery.

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That's going to, of course, is

going to turn up when you're

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actually on your coaching

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Angie: Yeah.

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Yeah.

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So you really have to be able to, because

most of us now are doing this remote.

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I, John and I talked about this many

sessions ago where we talked about whether

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we coach on the phone or we do it on zoom,

when you're doing it on zoom, obviously

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you have more responsibility, right?

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You're not in your pajamas.

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Like your hair doesn't look

like you just rolled out of bed.

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Like you're actually more prepared.

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You are actually more prepared.

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It's probably is for that purpose, maybe

better, but if you're on the phone,

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and I think I mentioned this, I was

training a coach who I got a complaint.

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Worked for a company and got a complaint

that the client heard them whisking eggs.

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You should not be whisking eggs when

you're coaching somebody because

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you're then not actively listening.

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You're focused on your eggs.

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You're not focused on the client.

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So you really want to set yourself up,

physically set yourself up for as, for me.

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John, you know this, right?

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Squirrel, something happens.

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Do you see my eye?

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Ha.

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We just had a whole conversation before.

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So for me, I need that quiet.

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I cannot have the shade open.

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I have to have just, even if I'm home

alone, the door to my office has to be

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closed because there's just distractions.

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I know me.

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I know that I am easily distracted

and I have to prepare my space.

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Accordingly.

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That's the first thing,

preparing my space.

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The next thing is that if I do run

into a situation where somebody is I'm

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starting to nod off because it's like

then I'm letting them talk too much.

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I'm allowing the, is this relevant?

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Is it, is this, is the story important?

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What are, where are we going here?

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So I as a coach have to regain

control and say, wait, let's pause.

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Are you saying and I have to recap

because where are we going, right?

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We don't want people to

just drone on and on.

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So there are some practices that we need

to keep in place so that we know we're

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remaining like active in the session.

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So it's not just the active listening.

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It's remaining active as

the coach in that session

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John: because the whole reason we

want to be listening well to them is

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to be picking up what is being said

and also maybe what isn't being said.

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We have somewhat touched on

before, but this is how you do it.

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Tuning, tuning into the

person that you're with.

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Now, I don't know about you and you

said about a coach who was whisking

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eggs whilst you're on a call.

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And we've talked about

people doing distracting

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behaviors whilst you're on a call.

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We've talked before about the things

that can distract you and how easy that

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is and I don't I've had clients who've

done weird stuff when i've been on

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calls before we've talked about this,

but I don't like it when my friends do

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that one friend I can guarantee When I

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We speak regularly when I

call her up or when she calls

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me up She'll be making a dinner.

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She'll be clattering around.

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She'll be

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Angie: Are you talking about me

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John: No Not you funnily enough,

you know you usually with you She

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used to just feed on the dogs, but

you did give me your attention But

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she's clattering around putting my

speaker on getting far away from her

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phone I can only just hear her like

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Angie: Yeah.

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John: It drives me nuts.

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And it's that's a friend's school.

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It would make me insane if she was,

if she's a coach as well, if she was

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doing that as a coach, gosh, I don't

think she would, I know that there are

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coaches who do and bad idea, it doesn't

really give anyone the trust that you're

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paying them the due attention they are.

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paying for you to be there as their coach,

they are, I don't want to say they're

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paying for your time, but they are to

some degree, they are paying for you to

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be paying attention to them, and to be

able to, understand well enough what it

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is they're telling you to be able to dive

deeper with them so that you know you

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can just say you know you don't just want

standard responses like all yeah that

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sounds or uh you know they're just telling

you something terrible's happened oh yeah

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that's great you know it's like

if you're not really listening to

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them you may find

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yourself saying really the wrong

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thing at the at the wrong moment as

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Angie: Well, and listen to the

point of making it a positive, I

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would have to, I want to say this

because you just kind of this for me.

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One of the biggest, one of the

most common, I should say, positive

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feedbacks that I get from my clients.

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Consistently, right?

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Meaning with, with not just one client,

like most of my clients, I really numbers,

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but I would say the majority is that

I am so actively listening that I can

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remember a detail, even if it wasn't

something that we spoke about at the

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moment, I can go four sessions later

and say, well, you know, you mentioned

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in one of our former sessions that,

X, Y, Z, and when I bring that up.

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Always they go, Oh, Angie, I

don't even think I didn't remember

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saying that, but you're right.

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I did say that.

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And I can't believe you remembered

that they love clients love

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when they there's kind of proof

that you're hearing them night.

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Not just that you're sitting there

and that you're responding in that

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moment, but that you're able to Yeah.

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Reflect back on their story,

so to speak their journey and

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bring information forward.

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That has been probably the reason why I

have repeat customers that clients that

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will say, you know what, she is the best

because she really is X, Y, Z paying

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attention, she gets it, she sees the

big picture, she does what I can't do,

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whatever that is And So it's not even

just it's listening, not just for that

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moment, but you're learning about them

and the journey so that you are able to

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pick up and extract information that.

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you know, go, Oh, I'm

it's like the no brainer.

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you're not going to be able to do that.

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if you're not paying attention, if you're

not just wait for On one hand, you cannot

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just wait for this big, like, you know,

and you're like, well, that was big.

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Or at the same time, you also can't,

look for everything to be the big thing.

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Cause sometimes they, you know,

there's a buildup to that.

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So those are some really referrals.

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John: To add to that if you're really not

doing, if we're not listening well, you

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can't honestly expect the relationship

to be deepening with your client.

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And if you want to be a long term coaching

relationship with a client, you do need

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to work on deepening the relationship.

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You do need to be their trusted

guide for whatever you're doing.

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Whatever it is that you're

working with them on, if you

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give them any other impression

than that, you just rent an ear.

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You're just an ear for them

to talk to you for a while.

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That's look for some people that's

going to be enough for what they need

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in the moment But it's not really going

to give them the coaching and it's not

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going to give them the impact That you

could potentially be delivering as a

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coach So knowing and be missing out for

those moments where hang on a minute.

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That's interesting Let's come back to that

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Angie: Mm

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John: to be able to say that in a

conversation or two Oh, tell me more about

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this to be able to know the right points

to be able to say those things and take

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the conversation a bit deeper And you

said before it goes oh this sounds like a

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thing Is this something we can go into

right now or maybe save for another time?

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Great

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You're really listening if you can say

those to your client at the right times

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And they're going to get that one

of the reasons why I particularly

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want to marry the tactical empathy

side of things into this as well is

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to use that skill of repeating back.

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It sounds like such a weird thing

to do, but repeating back at least

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the tail end of a sentence of what

somebody said to you and that shows

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that you're listening to them.

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That in itself is incredibly

powerful, but when you can also

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say, do that and add on to it.

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What I'm understanding by this is this.

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You can actually check

in for the understanding.

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Is that right?

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You've shown them that you've listened

intently to what they said, and

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this is how you're understanding it.

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You are giving them the opportunity

to either say, Oh yeah, you've got it.

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You really understood me.

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Or to give you that

deeper level of clarity.

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So you want to be able to have those

skills to take your conversations and your

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client relationships to that deeper level.

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And

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Listening shouldn't, should be easy

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for us, it shouldn't have to be a

skill, but it is, and it is one that

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we can probably all improve over time.

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Angie: Well, I would say

something about that too.

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I feel like when I was training coaches,

And it was a, it was actually a learning

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: 00:16:59

experience for me It gave me a definite,

it gave a different perspective.

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: 00:17:04

So when I was training other coaches,

and I was listening to the calls, what

316

: 00:17:08

I noticed was in the very beginning

of the journey of the relationship.

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: 00:17:12

There was a lot more, interest

even in active listening

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: 00:17:18

and wanting to understand.

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: 00:17:19

And I noticed was that the more

familiar some of these coaches

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: 00:17:24

became with a specific client, the

less they were paying attention.

321

: 00:17:30

and I feel like there was a little

bit of like a, already know who

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: 00:17:33

this person is and I really have

to prepare for the session I'm just

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: 00:17:37

going to get in and I'll throw in

a couple of things here and there.

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: 00:17:41

And I'm going through it.

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: 00:17:42

And I think it's like any relationship.

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: 00:17:45

Um, I think Tony Robbins said this,

like, If you want that, or maybe he's

327

: 00:17:48

not the only one, but I heard him say it.

328

: 00:17:49

Like if you want the relationship to be

as great as you're going through it and

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: 00:17:54

toward the end, you need to behave and

treat it like you do in the beginning.

330

: 00:17:59

So I noticed that with other

coaches and it gave me a minute

331

: 00:18:02

to say, you know, Do I do that?

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: 00:18:04

I don't know if I do, but it gave me

something to strive toward be intentional

333

: 00:18:10

about the longer you work with a

client, the easier it is to become

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: 00:18:15

comfortable, which we've talked about.

335

: 00:18:17

If you become comfortable, you're losing

your, it's almost like, you know, you're

336

: 00:18:21

being a surgeon and you're kind of like,

Oh, gallbladder surgery a million times.

337

: 00:18:25

It's easy.

338

: 00:18:26

And they're not paying attention.

339

: 00:18:28

Maybe they're listening to them and all

of a sudden they make a mistake because

340

: 00:18:32

they're not treating it the way they did

the first time they ever did the surgery.

341

: 00:18:36

So, you really have to disallow yourself

from becoming and that by treating that

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: 00:18:43

session, each and every session, the

way you did the very first session.

343

: 00:18:47

That's a great cautionary way

to Do not let it, you know, a,

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: 00:18:54

you know, mountain you climb and

then you drop the client off.

345

: 00:18:56

You should be building that relationship.

346

: 00:18:59

It should be getting

better as it progresses.

347

: 00:19:03

So that's a good little check in.

348

: 00:19:05

Like, are you as in tune as you was?

349

: 00:19:08

You were, you was, Are you still behaving

the same way you did in session one?

350

: 00:19:14

John: Can you make it like the first time

351

: 00:19:16

all over again?

352

: 00:19:19

Angie: It's a goal.

353

: 00:19:20

baby.

354

: 00:19:20

It's a goal.

355

: 00:19:21

ha ha ha.

356

: 00:19:22

ha ha.

357

: 00:19:22

John: It's my

358

: 00:19:23

Angie: But yeah,

359

: 00:19:24

John: but yeah I like that.

360

: 00:19:26

I like what you said there and I do agree.

361

: 00:19:29

And something I'd even

challenged myself to do.

362

: 00:19:31

I think it's a valuable for each of us.

363

: 00:19:35

I think there's a level

beyond as well, where.

364

: 00:19:38

We want to not necessarily being

comfortable with the clients but

365

: 00:19:40

being so conditioned conditioning

ourselves to listen intently

366

: 00:19:43

and to be fully present with our

367

: 00:19:44

clients

368

: 00:19:45

It will start to come more naturally

When you intently do that over a long

369

: 00:19:49

period of time and that then Allows

you to take things I think to an even

370

: 00:19:55

higher level where you can be listening

into the context of the conversation

371

: 00:19:59

as well So you can actually be checking

in what's the context in which we're

372

: 00:20:03

talking about this what I mean by that is

373

: 00:20:05

You Sometimes people will just

talk and they won't necessarily

374

: 00:20:09

know What no, there's not boxes.

375

: 00:20:12

They're trying to tick in a conversation

to make sure they hit all these

376

: 00:20:14

things But there's things you're

going to hear and there's things

377

: 00:20:17

you're not going to hear and when

you put it into the context of what?

378

: 00:20:20

We're talking about this and

maybe why we're talking about it.

379

: 00:20:22

Why are they telling me this?

380

: 00:20:24

This is what something I do when I

watch TV shows and films and stuff.

381

: 00:20:27

It's like, why are we seeing this?

382

: 00:20:29

Something's going to happen here.

383

: 00:20:30

This seems like a strange cutaway.

384

: 00:20:32

Why are we seeing this?

385

: 00:20:32

Why is this, why is the

music suddenly changed?

386

: 00:20:35

It being able to see things within

the context of the conversation, the,

387

: 00:20:40

makes it clearer when something is not

being said that probably should be.

388

: 00:20:43

It's okay you're talking about your

relationships, but I'm not hearing

389

: 00:20:46

talking about the closeness or the love.

390

: 00:20:48

Maybe that's that

391

: 00:20:49

strange stuff that probably

should be coming in here.

392

: 00:20:52

So that then is something

that you can raise with us.

393

: 00:20:54

All right, we talk about

this, but what about these

394

: 00:20:56

aspects of the relationship?

395

: 00:20:57

Is that something we can

go a little deeper on?

396

: 00:21:00

You

397

: 00:21:01

Angie: Well as your bill

398

: 00:21:02

John: can, check in with the

full, the full context of the

399

: 00:21:05

situation that you're going on,

400

: 00:21:06

uh, going into so that you can

401

: 00:21:10

really show them this is

402

: 00:21:12

deep level understanding.

403

: 00:21:14

Angie: ten thousand percent you and I've

talked in previous like our previous

404

: 00:21:18

sessions about You know getting people

to right and it not being like a sales

405

: 00:21:24

pitchy kind of a thing It's like value?

406

: 00:21:27

You have to remain in the mindset

that as you are progressing,

407

: 00:21:31

there's you, they should be doing

more and more and more work.

408

: 00:21:35

There should some kind

of compounding effect.

409

: 00:21:38

Um, because you are getting deeper, you

are getting more into the grit of things.

410

: 00:21:43

And when you do that, that is, you're

just from a business perspective,

411

: 00:21:47

folks, You're setting yourself up

for them for more, positive and out

412

: 00:21:53

great outcomes and setting yourself

up from that business perspective that

413

: 00:21:58

they're probably gonna want to keep

working with you because it's working.

414

: 00:22:02

It's not just conversational.

415

: 00:22:03

Nobody wants to pay for a several

hundred dollar, whatever the

416

: 00:22:07

fee is that you're charging.

417

: 00:22:08

Conversation that they can go

have with a buddy or a friend.

418

: 00:22:11

They want you to show them how to

do the work even if they resist

419

: 00:22:15

sometimes even if it gets gets hard

They're going to step away and go

420

: 00:22:19

yeah, but this is really working if

you're just having that comfortable

421

: 00:22:22

conversation Chances going to keep

chasing new business all the time Which

422

: 00:22:27

um, we'll talk about is not John and

I were talking about that today Um

423

: 00:22:32

Before we got on, we started recording.

424

: 00:22:35

So why, why not create a slew of

raving fans who are going to stay

425

: 00:22:40

with you and, and also promote and re

and refer you, that's how you do it.

426

: 00:22:46

If you're not listening,

you're missing it.

427

: 00:22:48

And I feel like that is probably the

biggest, one of the biggest mistakes

428

: 00:22:53

that you could make as a coach.

429

: 00:22:56

John: I, I'm not sure I have

430

: 00:22:59

a lot more that I would

431

: 00:23:00

add on listening skills.

432

: 00:23:02

How about you?

433

: 00:23:03

Angie: No, I think do it?

434

: 00:23:05

And here we, how do you practice it?

435

: 00:23:07

You know, what you do in a session is

probably what you're doing session.

436

: 00:23:11

So if you want to really practice or

get into the habit of, you know, trying

437

: 00:23:16

in your relationships, take notice

of, are you, are you doing something?

438

: 00:23:20

Are you making dinner

while you're talking?

439

: 00:23:21

Are you really present?

440

: 00:23:23

Um, and maybe some conversations

that are lighter are have when

441

: 00:23:27

you're washing the dishes.

442

: 00:23:28

So to a lot of dishes, huh?

443

: 00:23:29

But when they are more meaningful if

somebody is sharing a meaningful event of

444

: 00:23:35

their day, for example, Are you in look?

445

: 00:23:38

Are you not?

446

: 00:23:38

Did you, did you turn and look at them?

447

: 00:23:40

Are you, are you engaging?

448

: 00:23:42

Cause again, I know you may not

be look, but it's that habit.

449

: 00:23:45

You are going to stop what you're doing.

450

: 00:23:48

And that's how you need to treat

those sessions as though this is

451

: 00:23:51

a really important conversation.

452

: 00:23:52

This person needs your full

attention and practice that.

453

: 00:23:56

Okay.

454

: 00:23:57

In your actual everyday life and you'll

get more in the habit of doing it

455

: 00:24:01

John: It's definitely a good thing

to practice in your everyday life.

456

: 00:24:03

Whilst I don't 100 percent

457

: 00:24:05

agree with this principle,

it is generally true.

458

: 00:24:09

The how you do anything is how you

do everything kind of principle.

459

: 00:24:13

It's not 100 percent true, but it's

460

: 00:24:15

a pretty good indicator

461

: 00:24:18

Angie: It's an Yeah,

462

: 00:24:22

John: that kind of practice and being

intentional about how you want to be

463

: 00:24:24

showing up in your own life and how you

want to be present and connecting with

464

: 00:24:28

the people who are important to you not

just paying you money to be their coach

465

: 00:24:32

but who are important to you because

you actually having them in their life

466

: 00:24:35

and they don't have to pay you for that.

467

: 00:24:36

That's more powerful than Quality

time is definitely more valuable

468

: 00:24:40

than quantity time That's true.

469

: 00:24:43

That's true in any of your relationships,

quality time with your kids is going

470

: 00:24:49

to be more valuable than quantity time

with them and they'll remember it more.

471

: 00:24:52

Quality time with your partner

is going to be healthier for your

472

: 00:24:56

relationship and you'll feel more

connected to each other because of it.

473

: 00:25:00

It's also true

474

: 00:25:01

with your clients and they're going to

feel more connected and they're going to

475

: 00:25:04

value you more because you're probably

476

: 00:25:07

one of the few people in their

lives who really gives them

477

: 00:25:11

full on attention.

478

: 00:25:14

Angie: Yeah.

479

: 00:25:14

You need to protect people.

480

: 00:25:16

That's where the trust is going to built.

481

: 00:25:18

If you're protecting that space

for them, they're going to know it.

482

: 00:25:22

They're going to know it.

483

: 00:25:23

People are savvy now than when I first

became a coach, it's different now

484

: 00:25:27

because you know, there's more, social

media and there's somebody talking

485

: 00:25:31

about something And, you're like, you

know, we put some light on that and it

486

: 00:25:35

becomes a real thing for our clients.

487

: 00:25:37

So they're not, they're

much more educated now.

488

: 00:25:40

And many more people are

getting into coaching.

489

: 00:25:42

So they're able to kind of compare

and say, this was my only experience.

490

: 00:25:46

I didn't know any better.

491

: 00:25:47

You want them to come to you and feel

like this was a world class experience.

492

: 00:25:50

So yes, I've had enough

to say about it for sure.

493

: 00:25:54

I could go on and on, but let me not.

494

: 00:25:55

Yeah.

495

: 00:25:59

John: before we recorded the

episode today, we were having a

496

: 00:26:01

good old chin wag as we often do.

497

: 00:26:03

And we have fun conversations.

498

: 00:26:05

I'd love to record those for

you, but oh my God, I don't

499

: 00:26:07

think we could broadcast them.

500

: 00:26:08

But look one of the things we

were talking about was some very

501

: 00:26:11

expensive mistakes we've made.

502

: 00:26:14

As coaches like financially

expensive mistakes.

503

: 00:26:19

And that's what we're going

to talk about next week.

504

: 00:26:22

It's going to be a

festive Christmas episode.

505

: 00:26:25

Expensive mistakes.

506

: 00:26:27

most probably,

507

: 00:26:28

Mostly the ones that made and we want to

508

: 00:26:31

share that with you so

that you can avoid them

509

: 00:26:33

But we can also maybe have a bit

of a laugh at some of them, too

510

: 00:26:36

Angie: Yeah, we're definitely going

to poke fun because, you know, you

511

: 00:26:39

don't know what you don't mistakes

that we make, right, we hope, are

512

: 00:26:42

because of lack of knowledge and

experience or whatever, but we're

513

: 00:26:47

going to share ours, and I definitely

think we'll have some giggles for sure.

514

: 00:26:52

Yeah.

515

: 00:26:52

John: we'll get you to

share yours as well.

516

: 00:26:54

Hey, look if you have Anything about

listening that we didn't cover today

517

: 00:26:58

that you want to get back to us on or

questions about what we talked about

518

: 00:27:00

today Or you have some expensive coaching

mistakes of your own that you'd like

519

: 00:27:04

to mention and we can feature in this

In the episode maybe Get back to us.

520

: 00:27:09

Let us know.

521

: 00:27:10

You can you can email us, you, or

you can contact us on LinkedIn.

522

: 00:27:13

You'll find the information in the show

notes for both of our LinkedIn profiles.

523

: 00:27:16

Come and connect, reach out messages.

524

: 00:27:18

We'd love to hear from you.

525

: 00:27:20

You can also leave us a voicemail.

526

: 00:27:22

It's free to do.

527

: 00:27:23

You can do it on your computer.

528

: 00:27:24

And all you have to do is go to speakpipe.

529

: 00:27:27

com forward slash

530

: 00:27:29

the coaching clinic

531

: 00:27:30

podcast.

532

: 00:27:31

Leave us your

533

: 00:27:31

voicemail and we will.

534

: 00:27:34

Read it out

535

: 00:27:34

on the

536

: 00:27:35

show, as

537

: 00:27:36

Angie: hmm.

538

: 00:27:37

John: far as listening goes, I'm

done listening to you, Angie.

539

: 00:27:40

Let's

540

: 00:27:40

let's come back next time and talk

about some expensive coaching mistakes,

541

: 00:27:43

but have a good week till then.

542

: 00:27:45

See

543

: 00:27:45

Angie: All right.

544

: 00:27:45

Bye bye for now.